Inside Sales Associate
Job Summary:
The Customer Service Representative provides high-quality support to customers by addressing inquiries, resolving issues, and ensuring an excellent customer experience. This remote role requires effective communication, problem-solving skills, and a customer-first mindset to handle a variety of customer interactions across channels.
Key Responsibilities:
Customer Support: Handle inquiries via chat, email, and phone.
Issue Resolution: Resolve issues; escalate when needed.
Order Assistance: Help with orders and account questions.
Feedback: Track feedback and report common issues.
Product Knowledge: Stay updated and follow quality standards.